410-437-2653 info@fuzzymates.com

FAQ’s About FuzzyMates Pet Care

We are Anne Arundel County’s Premier Dog Walking and Pet Sitting Company since 2011

Why should I use FuzzyMates Pet Care as my dog walker or sitter?

FuzzyMates is a team of pet lovers serving pet lovers!

People want only the best for their pets. Whether you are selecting a pet sitter for daily dog walking or a trip out of town, we offer top-of-the-line services to meet your needs. We understand that pets truly become part of the family, and we want to be there to care for them when you can’t be.

Let us show you how we can work together to develop a personalized plan focused on comfort, safety and joy for both you and your pet. With FuzzyMates Pet Care, you will truly enjoy your time away knowing that your pets and your home are safe in our hands.

We love helping families! How can we help yours?

What do you do on each visit?

We provide regularly scheduled visits to our client’s home to care for their pet(s). These visits can include:

Dogs: sitting, feeding, playtime, and walks, ensuring our client’s beloved companion has both the physical exercise and social interaction needed to maintain long-term health physically, emotionally, and mentally.

Cats: sitting, feeding, and feline fun playtime, all tailored to the developmental stage of the cat, designed to keep kittens feeling entertained and older cats feeling safe and secure when the pet parent is not home. Litter box cleaning

Birds, Fish and Small Animals: care, feeding, habitat maintenance, and personal interaction in the manner requested by the client.

In addition we offer special needs care, pet waste pickup, and pet transportation. Each visit is anywhere from 15-60 minutes or overnight. Services can be combined and customized as well.


Do you always visit at the time we ask for?

We work within a 1-2 hour range of time but do our best to accommodate specific time requests. This is agreed upon by our clients during the in-home consultation.

What happens if you cannot make our agreed upon time

We send a backup sitter to cover if the scheduled sitter is unable to get there.

If my pet has an "accident" in the home, do you clean it up?

Yes, accidents happen and that is part of what we do! During the in-home consultation, we ask where cleaning supplies are kept and how they are to be used.

What information do I need to provide before you take care of my pet?

We schedule a free in-home consultation at your convenience. We ask about your pet’s daily routine – feeding, walking, playtime, toileting habits, medications, likes and dislikes, how they interact with people and other pets, as well as your veterinarians contact information. The more we know, the better care we can provide your pet!

Do you need keys?

Yes, we need at least one key and/or access to your garage or front door keypad code. We keep the key or that information in our possession until otherwise instructed by you.

I live in a secured building or gated community, how is that handled?

You would notify the guard that we will be pet sitting during specific times so they will allow the pet sitter access. You may also give us access to the gate code.

What happens in an emergency? Is there a form I need to fill out to authorize emergency care?

In the event of an emergency, we will make every effort to contact you first for instructions. If it is an urgent medical situation, your signature on the service agreement authorizes us to seek medical attention from your veterinarian or local emergency pet hospital.

Do you pick up my pet's waste when you are walking them?

Yes, we always pick up your pet’s waste. We provide our dog walkers with pet waste bags and instruct them to dispose of them in designated containers either at a dog park or at our client’s homes.

What kind of animals do you care for?

Mainly dogs and cats, but we also care for fish, birds, rabbits, guinea pigs and other small animals. Occasionally we care for chickens and reptiles.

May I book my visits through my pet sitter directly?

No, you need to contact Mary Dixon, owner/operator through email, phone or text. Our pet sitters are provided with business cards they can give to potential clients.

What hours do you provide your services?

Our service hours for regular visits are 7 am-9 pm. Overnight Care is from 8 pm-8 am.

Do I work with the same pet sitter each time?

Most of the time we schedule the sitter that has worked with your pet in the past if possible. We always ask the client if they would like to meet an alternate pet sitter. We work as a team at times when multiple pet sits are needed in a day.

How long are your visits?

They start at 15 minutes. We also offer 30, 45 and 60 minute visits and overnight care which is 12-14 hours at a time.

What is your experience with pets?
The owner/operator, Mary Dixon has been a professional pet care provider since 2011, caring for hundreds of pets from puppies to kittens to senior dogs and cats in every type of circumstance. She has countless experience with administering medications, caring for shy and fearful pets and pets requiring extra care. She is the proud parent of 2 twin cats.
What happens in the event of severe weather?

We will be there weather permitting if the roads are safe for our pet sitters to drive on. In the event of extreme weather conditions and road closures, we may need to contact a neighbor or other emergency contact you provide to assist with caring for your pet(s) until conditions improve and the pet sitter can get there.

Can you let me know how my pet is doing while I am away?
Yes, we send reports after every visit through our app, Time to Pet.
Do you charge a holiday fee?
Yes, a $2.00 per visit and $5.00 per overnight stay fee will be added to bookings over the Thanksgiving Holiday (Thursday-Sunday) and Christmas (December 23-January 2.)
Are you insured and bonded?


Do you board pets?

Not at this time but we hope to offer that service on a limited basis in the future.

I have never used an overnight pet sitter before. What does that entail?

Overnight stays include a 30 minute dinner visit between 4-6 pm. We feed your pet, provide medications if needed, and go for a walk or let your pet out in the yard. The sitter leaves, then returns between 8-9 pm. During that time, we follow your pets evening routine – snack time, cuddling, watching TV, playtime, bedtime. The sitter stays through the following morning for your pet’s regular routine.

Do you have an overnight sitter available in all of your service areas?


How is payment handled with FuzzyMates Pet Care?
We accept cash, checks and all credit cards. You may pay for services securely through your client portal in our software, Time to Pet or leave a check or cash for your pet care provider to pick up.
What is your cancellation policy?
For daily dog walks we require 24-hour advance notice if you need to cancel any individual dog walk, or the full amount of that individual booking will be charged.

For vacation/travel visits we require 72 hours advance notice if you need to cancel your reservations or you will be charged 50% of the reservation fee. During the holidays, Dec 23-January 2 we require 7 days advance notice or you will be charged 50% of the reservation fee.
What happens if I did not leave enough food for my pet(s)?

We will make every attempt to contact the client on how to proceed. Or we will purchase food at a local pet food store and provide a receipt so we can be reimbursed for that or any other supplies that are needed.

How will I get my key back if I move or discontinue the service?

We will drop your key off or mail it to you.

What are your terms of service?

To read the Terms of Service Agreement for FuzzyMates Pet Care please visit our Terms of Service Agreement Page

FuzzyMates Pet Care provides pet sitting, dog walking, dog sitting, cat sitting, overnight pet sitting for the following zip codes in Anne Arundel County, Md. 21122, 21056, 21226, 21060, 21144, 21108, 21146.

Contact Us:

(410) 437-2653  | info@fuzzymates.com

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